An Investigation of Age, Job Tenure, Job Function, Location, on Job Satisfaction of Air Traffic Controllers in Kuala Lumpur International Airport and Air Traffic Control Centre

This is a basic research to examine if age, tenure, job function and location affect the job satisfaction of air traffic controllers. Age, tenure, job function and
location are the independent variables and job satisfaction is the dependent variable. The three job function refers to aerodrome control, approach control and area control.
Location refers to Kuala Lumpur International Airport (KLIA) and Subang and examines if the inherent workload difference in these two places might affect job
satisfaction. The subject of this study includes only the populations of operational air traffic controllers in KLIA Control Tower and Subang Air Traffic Control Centre which
means air traffic controllers who are in management functions have to be excluded. Air traffic controllers away on extended training and suspended duty due to various
operational reasons are also excluded. Spector’s Job Satisfaction Survey (JSS) questionnaire was used to conduct the survey. Appropriate descriptive statistics were computed and Cronbach’s alpha was used to test for internal consistency. One-way-Anova and Independent Sample T-Test
was used to test the hypothesis. The findings of the study indicated that overall job satisfaction improved with age and tenure. Air traffic controllers performing aerodrome control job function were most satisfied followed by those performing approach control duties. Air traffic controllers performing area control job function were least satisfied. For overall job satisfaction, air traffic controllers from KLIA who experience lower workload are more satisfied than air traffic controllers from Subang who experience higher workload.