Simulation Study of Improving Service for Patient Treatment at Hospital Besar Alor Setar (HBAS)

Medical service is very important for society. The demand for this service increases every year. The limitation of treatment rooms, the high doctor-patient ratio and other problems give challenges for the hospital management to make decisions. The main objective of this study is to analyze the increase of patients as compared to the available of resources. The method of this study is to analyze model that has been developed using a simulation software call ARENA. Inputs for this model were collected from the daily report book, through observation and from interviews with the management. These data was analyzed using the ARENA Input Analyzer. The model was verified and validated to determine the model give right characteristic to the real system. The models have also been experimented to find the best scenario for the management to make decision. The result of this study is that the management should increase the number of doctors by sharing treatment rooms to receive more patients. This will decrease the waiting time of patient.