UUM Electronic Theses and Dissertation
UUM ETD | Universiti Utara Malaysian Electronic Theses and Dissertation
FAQs | Feedback | Search Tips | Sitemap

Relationship between Job Satisfaction and Organizational Citizenship Behaviour (OCB): The Moderating Role of Team Commitment

Siti Noor Asekin, Jaafar (2010) Relationship between Job Satisfaction and Organizational Citizenship Behaviour (OCB): The Moderating Role of Team Commitment. Masters thesis, Universiti Utara Malaysia.

[thumbnail of Siti_Noor_Asekin_Jaafar.pdf] PDF
Siti_Noor_Asekin_Jaafar.pdf
Restricted to Registered users only

Download (1MB) | Request a copy
[thumbnail of 1.Siti_Noor_Asekin_Jaafar.pdf]
Preview
PDF
1.Siti_Noor_Asekin_Jaafar.pdf

Download (229kB) | Preview

Abstract

The purpose of this study was to examine the relationship between job satisfaction and organizational citizenship behaviour (OCB), and to determine whether team commitment
moderates the relationship between job satisfaction and OCB. Data were taken from 94 Army personnel that working in military base located in Mahkota Camp, Kluang, Johor. This study used the simple random sampling technique. The questionnaire was divided into four section, namely Section A (demographic factors - consist 7 items), Section B (job satisfaction - 72 items), Section C (organizational citizenship behaviour - 21 items), and Section D (team
commitment - 12 items). This study was used frequency analysis, descriptive analysis, Pearson correlation, and One-way ANOVA to test the hypotheses. The results suggested that job satisfaction was significant related to organizational citizenship behaviour. The study also indicates that team commitment does moderates the relationship between job satisfaction and OCB. Demographic factors, age was found to be related to OCB practices, while tenure was found not related to OCB practices.

Item Type: Thesis (Masters)
Supervisor : Ahmad, Fais
Item ID: 2240
Uncontrolled Keywords: Job Satisfaction, Organizational Citizenship Behaviour (OCB), Team Commitment
Subjects: H Social Sciences > HF Commerce. > HF5549-5549.5 Personnel Management. Employment
Divisions: College of Business (COB)
Date Deposited: 06 Jan 2011 03:15
Last Modified: 24 Jul 2013 12:15
Department: College of Business
Name: Ahmad, Fais
URI: https://etd.uum.edu.my/id/eprint/2240

Actions (login required)

View Item
View Item