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The Influence of Leadership Style and Organizational Citizenship Behaviour (OCB) on Organizational Performance: A Case of ICT Firm in Saudi Arabia

Abed E, Alssubhhi Bander (2011) The Influence of Leadership Style and Organizational Citizenship Behaviour (OCB) on Organizational Performance: A Case of ICT Firm in Saudi Arabia. Masters thesis, Universiti Utara Malaysia.

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Abstract

The purpose of this quantitative study was to examine the influence of leadership style and organizational citizenship behaviour (OCB) on organizational behaviour. This study arises from the need to know the factors that can increase the organizational performance in the MOBAILI telecommunication company which located in Saudi Arabia. It is argued in this thesis that very limited number of studies have been conducted on the relationship between leadership style and OCB in the perspective of developing countries in general, so this study aimed at investigating whether leadership style and OCB have a positive impact on organizational performance in one of telecommunication company called MOBAILI located in Saudi Arabia. To this end, 86 respondents working in MOBAILI telecommunication company located in Saudi Arabia were selected to participate in the study. Organizational performance was measured by the 10-item developed by Steele (1987). Leadership style was measured by the 20-items and OCB was measured by 12-items developed by Podsakoff and Mackenzie(as cited in Niehoff & Moorman, 1993). The instruments for in this study were measured by using the 5-item questionnaire. The findings revealed that leadership style and organizational citizenship behaviour (OCB) were statistically and significantly related to organizational performance. OCB was found to be the best predictor of organizational performance. The limitations of this study and the recommendations for future research are also discussed.

Item Type: Thesis (Masters)
Uncontrolled Keywords: leadership style, transformational leadership, transactional leadership, organizational citizenship behavior, Mobaili telecommunication company.
Subjects: H Social Sciences > HF Commerce. > HF5549-5549.5 Personnel Management. Employment
Divisions: College of Business (COB)
Depositing User: Mr Husni Ismail
Date Deposited: 30 Jul 2012 05:10
Last Modified: 24 Jul 2013 12:18
URI: http://etd.uum.edu.my/id/eprint/2904

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