Development of Web-Based Customers Service System in Hyperpanda Mall in Saudi Arabia

The main objective in this study is to develop a web-based system for HyperPanda Mall in Riyadh-Saudi Arabia. HyperPanda Mall offer a huge variety of goods and it is not easy for customers to always find the best offer that fulfill their needs, otherwise, it would cost them long time to search and more efforts. Therefore, this study focused to serve the customers by providing a customer service web-based to guide customers for shopping and purchasing items before going to the stores places, and they have the ability to know the latest products and promotions of the companies and help them to find suitable sales stores and offering best choices available. The system can access the database designed for the mall since this system has search options to find what customers are looking for. Moreover, it helps the companies' vendors who are looking to promote their services and products for their customers and raise their profits locally and
internationally, and reach out their customers as much as possible and deliver the best satisfaction of services to their customers wherever they are. A questionnaire based on
the Technology Acceptance Model technique has been adopted to ensure of the prototype level in terms of usefulness, satisfaction and easiness of use.