Faktor-faktor yang mempengaruhi keberkesanan program latihan di kalangan staf pentadbiran Universiti Utara Malaysia

The training program is often seen as an activity that catalyze to realize the goal of an organization to produce and create skilled and competitive employees not only as employees in organizations, but also good for employees themselves. The training program is designed to change or improve the employee behavior in order to stimulate their efficiency. Overall, this study was conducted to see the employee perception of the
effectiveness of training programs among administrative staff of Universiti Utara Malaysia by using Kirkpatrick Evaluation Model that studied the reaction of employee to the training program, learning experiences that occur during the training program, the behavior of employees to the task conducted after the training program, and the
assessment of the result of training programs that can contribute to organizational effectiveness. This survey is a quantitative research by using a questionnaire which consisted a total sample of 350 administrative staff of Universiti Utara Malaysia (UUM). The finding indicated that reaction, learning, behavior and results have a significant
relationship and positive impact on the effectiveness of the training program. Based on
the result of this study, the university can make improvements to the training program to train their staff in order to perform an excellent job towards producing high-performance services.