UUM Electronic Theses and Dissertation
UUM ETD | Universiti Utara Malaysian Electronic Theses and Dissertation
FAQs | Feedback | Search Tips | Sitemap

Factors affecting decision making effectiveness in Palestinian Banks

Mandil, Mohanad S.S Abu (2017) Factors affecting decision making effectiveness in Palestinian Banks. Doctoral thesis, Universiti Utara Malaysia.

[thumbnail of s94314_01.pdf]
Preview
Text
s94314_01.pdf

Download (2MB) | Preview
[thumbnail of s94314_02.pdf]
Preview
Text
s94314_02.pdf

Download (1MB) | Preview

Abstract

This study investigated the influence of information quality on decision-making effectiveness among Palestinian bank managers. Previous studies revealed the importance of information quality on decision-making effectiveness in different fields of management. Organisational structure was found to moderate information quality and decision-making effectiveness in different fields of management. However, the moderating effect of organisational structure on the relationship between information quality on decision-making effectiveness had not been addressed in the banking sector in Palestine. This cross-sectional quantitative study examined the relationship between information quality and decision-making effectiveness as being moderated by organisational structure. A total of 146 managers were surveyed in which they were required to respond to 55 items that elicited the three variables. Information quality was represented by six dimensions, organisational structure three dimensions, and decision-making effectiveness three dimensions. The data were analysed by SPSS and PLS-SEM software. The findings indicated the relevance and importance of information quality dimensions to decision-making effectiveness in the banking sector of Palestine. The result revealed four dimensions of information quality, namely, accuracy, completeness, relevancy and interpretability had a significant relationship with decision-making effectiveness. Two dimensions of organisational structure, namely, formality and centralisation, significantly moderated the relationship between information quality and decision-making effectiveness while complexity did not show a moderating effect. Overall, this study extends the understanding of the decision- making effectiveness. It contributes to building the model of the relationship between information quality and decision-making effectiveness in the banking industry. These findings will benefit bank managers in Palestine to understand the role of information quality better and utilise it towards developing sustainable banking services in Palestine.

Item Type: Thesis (Doctoral)
Supervisor : Hassan, Shahizan
Item ID: 6776
Uncontrolled Keywords: decision-making effectiveness, information quality, organisational structure, banking sector
Subjects: H Social Sciences > HD Industries. Land use. Labor. > HD28-70 Management. Industrial Management
Divisions: Othman Yeop Abdullah Graduate School of Business
Date Deposited: 04 Jun 2018 08:11
Last Modified: 10 May 2021 01:28
Department: Othman Yeop Abdullah Graduate School of Business
Name: Hassan, Shahizan
URI: https://etd.uum.edu.my/id/eprint/6776

Actions (login required)

View Item
View Item