Employees' perspective of training effectiveness at Chemicals Industry Sdn Bhd: A qualitative study

Although there are numerous training programs have been conducted to employees at Chemicals Industry Sdn. Bhd, the number of accidents and customer’s complaints are still rather high. Hence, this qualitative study was carried out to study employee’s perspective of training effectiveness at Chemical Industry Sdn. Bhd. This study focuses on identifying factors that could influence the training effectiveness at Chemical Industry Sdn. Bhd. This study was
conducted by using structured interviews session with 15 selected participants. The output of
interviews was transcribed after each interview carried out and analysed by comparing each
interview data to identify the mutual feedback that emerged. The data collected were analysed
manually by using Excel sheet. Furthermore, for this study, Baldwin and Ford’s transfer of
training model was used to support the research. The findings of the study show that training
motivation, training design and working environment which were indicated in this model are the factors influencing the training effectiveness. However, the findings also indicated some new factors that could influence training effectiveness. This study has made some important contributions to the training effectiveness at Chemicals Industry Sdn. Bhd. from employee’s perspective.