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Gaya Komunikasi Pengurus Dan Hubungannya Dengan Kepuasan Komunikasi Pekerja

Chek Maznah, Mansor (2001) Gaya Komunikasi Pengurus Dan Hubungannya Dengan Kepuasan Komunikasi Pekerja. Masters thesis, Universiti Utara Malaysia.

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Abstract

Communication is a dynamic process and it happens in all organizations. As a manager in an organization, the skill of communication is crucial because the ability to communicate is a managerial necessity. Good managers are
good communicators. poor managers are most often poor communicators. Therefore this quote summarizes the assumed importance of the relationship between communication and management. On this note too, managers' communication style will affect the workers' communication satisfaction.
Therefore the objective of this survey is to identify the correlation between the managers'communication style towards the workers' communication satisfaction. Using stratified random sampling, a set of questionnaire
consisting of 38 items has been distributed to 136 respondents from a population of 210 workers at the Kedah State Education Department. Seven dimensions of managerial communication has been chosen for this survey and seven hypothesis has also been constructed to be tested in this study. Using Pearson Correlation r and the Mean Test, findings revealed that all the seven null hypothesis were rejected because there is a significant corellation
between the managers' communication style towards the workers' communication satisfaction. It is hoped that this findings will give some insight to the administrators, programme planners and trainers as to how effective managerial communication is, especially to the administrators at Kedah State Education Department in handling and interacting with their workers towards a better rapport between administrators and workers.

Item Type: Thesis (Masters)
Supervisor : UNSPECIFIED
Item ID: 262
Uncontrolled Keywords: Communication Skills, Manager, Workers, Industrial Communications
Subjects: H Social Sciences > HD Industries. Land use. Labor. > HD28-70 Management. Industrial Management
Divisions: Faculty and School System > Sekolah Siswazah
Date Deposited: 16 Sep 2009 06:56
Last Modified: 24 Jul 2013 12:06
Department: Sekolah Siswazah
URI: https://etd.uum.edu.my/id/eprint/262

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