UUM Electronic Theses and Dissertation
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A study on employee's turnover intention in banking industry

Yamona Thevey, Maniam (2014) A study on employee's turnover intention in banking industry. Masters thesis, Universiti Utara Malaysia.

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This purpose of this study is to identify factors contributing towards turnover intention among the bank employee especially CIMB Bank branches. The turnover intention can be measured in the aspect of job stress, working environment, and compensation salary and career growth. The survey method was used to collect primary data through the use of questionnaire to the bank employees attached at CIMB branches in Klang valley. Around 120 questionnaires were distributed and 100 questionnaires were successfully collected from the respondents. All the data was gathered from the respondents were analyzed using Statistical Package for Social Science 16.0 versions and using the descriptive and inferential statistics. There are two types of data analysis techniques adapted at this research which is descriptive analysis and inferential analysis techniques. Descriptive analysis technique is used to identify the background of respondents in the aspect of age, gender, marital status, years of experience, current position, race and qualification. However inferential analysis is used to determine the correlation relationship between independent variables such as working environment, job stress, and compensation salary and career growth with dependent variable which is turnover intention of CIMB employees in Klang valley branches. The result of the study shows that there is a moderate correlation between working environment factor with bank employees turnover intention compared to other variables such as job stress, compensation salary and career growth. This study has played an important role to identify variables or factors contributing towards employees’ turnover intention in CIMB
branches in Klang valley and also identified few steps to reduce the problem of turnover intention.

Item Type: Thesis (Masters)
Supervisor : Md. Said, Nor Pujawati
Item ID: 4158
Uncontrolled Keywords: Turnover Intention, Career Growth, Compensation, Job Stress and Environment
Subjects: H Social Sciences > HF Commerce. > HF5549-5549.5 Personnel Management. Employment
Divisions: Othman Yeop Abdullah Graduate School of Business
Date Deposited: 15 Oct 2014 01:36
Last Modified: 09 Jun 2022 01:09
Department: Othman Yeop Abdullah Graduate School of Business
Name: Md. Said, Nor Pujawati
URI: https://etd.uum.edu.my/id/eprint/4158

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