Enterprise resource planning (ERP) and organizational performance moderated by organizational and technological factors

Organizational performance (OP) and the enterprise resource planning system (ERP) are two of the most significant studies to provide benefits to the organizations. There are different investigations on the ERP and OP in private and public organizations in developed and developing countries. The current study studied the moderating effect organization factors and technological factors on the relationship between ERP and OP. Notably, as only a few studies have addressed the implication of ERP on OP in Arab countries such as in the Libyan context, it needs more investigation. There is a controversy between the effects of TF and OF that affect the ERP system and OP. The main objective was to explore to which extent the Libyan public organizations are looking to improve their performance through the ERP system. The quantitative method was adopted. Out of 242 public organizations, 149 organizations were selected as the study sample through the random sampling technique. 119 completed questionnaires were run for further analysis. The SPSS software, and PLS-SEM were employed to test the hypotheses. The results revealed that the relationship between the ERP system and OP was strongly significant. Also, the ERP system and OP were influenced by the interaction of the moderating effect of TF and OF. The empirical results add a new academic contribution to the body of knowledge. Hence, the obtained outcome is hoped to provide benefits to the public sector organizations in Libya.