Work–life balance, employee engagement, and organizational citizenship behaviour among millennials in Malaysia’s healthcare industry

This study investigates the influence of work-life balance and employee engagement on organizational citizenship behavior (OCB) among corporate millennial employees in the healthcare sector. Millennial employees, who constitute a significant proportion of the healthcare workforce, often face challenges in balancing professional responsibilities with personal commitments, which may lead to stress and reduced engagement. Drawing upon Kahn’s (1990) foundational theory on employee engagement and existing literature on work-life balance, this study adopts a quantitative, cross-sectional research design. Data were collected through structured questionnaires distributed to 101 millennial employees working in healthcare organizations. The findings are expected to provide valuable insights into how organizations can enhance employee engagement and promote OCB by addressing work-life balance issues, particularly among the millennial workforce in healthcare settings.