A shari'ah complaint Hospital framework in Malaysia

The increasing awareness among Muslims to be more Islamic in their daily practices has led to an increase in demand for Halal products and Shari 'ah compliant services. It has created research opportunities for Islamic products and services to be on par with contemporary demand. The business opportunities in Halal products in Islamic Banking and Finances have received a tremendous request and becoming mainstream
business amongst Muslims and non-Muslims. In responding to this development, Standard Malaysia has issued MS 1900:2014 Shari' ah based Quality Management System for an organisation to be accredited as a Shari 'ah compliant organisation. However, the MS 1900:2014 issued only provides a theoretical framework. There is still a lack of research on the attributes and implementation of Shari' ah Compliant Hospital (SCH) in the Healthcare industry. This theoretical framework will be realised into a conceptual framework before it can materialise as an implementation activity for accreditation purposes. The purpose of this research is to develop a framework for Shari' ah Compliant Hospital for hospital operators to understand how Shari' ah Compliant Hospital can be implemented efficiently and sustain the continuation of the
certification. This research applies a qualitative case study method, which is based on previous academic literature and interviews conducted amongst academicians and hospital operators. The interview sessions involve in-depth and open-ended discussion with senior management of five hospitals. The data collected was analysed through Content Analysis using software application NVivo™ Version 12 plus. The analysis produced themes that led to the development of the framework. With the proposed framework, the study provides a meaningful tool and guidelines for hospital operators to achieve the MS 1900:2014 accreditation. The study will add a novelty contribution to the academic literature, particularly in Shari 'ah based Quality Management System. In terms of industrial practice, the outcome of the research is also applicable to other
service industries to be accredited as a Shari 'ah compliance institution.